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Who is responsible for your information
This website is operated by Shenzhen Eranntex Electronics Co., Ltd., which is responsible for the processing described in this policy. The company also uses the official names 深圳市逸云天电子有限公司 and Shenzhen Yiyuntian Electronics Co., Ltd. for its manufacturing operations. These names refer to the same legal entity. Eranntex is the website brand.
Information we handle
We receive the information you provide when requesting product information, a quotation or technical support. Please send only business information relevant to your request. Do not send identity documents, payment-card details, sensitive personal information or unnecessary confidential information.
- Inquiry details: your name, company, business email, country or market, inquiry type, project message, quantities and product or gas requirements that you choose to supply.
- Correspondence: messages and follow-up information exchanged with our sales or technical team.
- Website operation: IP address, request path, time, response status and browser or device information contained in server requests and operational logs.
- Preference record: when the preference controls are enabled, browser local storage remembers your measurement choices, the time of the choice and its policy version. This record is necessary to remember your choices and is separate from optional measurement.
- Measurement, when enabled: page and interaction events and permitted campaign attribution. If you allow performance and statistics, validated campaign labels, source and landing-page information may be stored with your inquiry. If you allow advertising storage, a validated advertising click identifier may also be stored with your inquiry. The separate advertising data-use choice controls the corresponding Google consent signal. The Cookie Policy explains these choices and browser retention periods.
Why we use this information
We use inquiry information to respond to you, review your requirements, prepare quotations and provide requested technical or after-sales assistance. We use operational information to deliver and protect the website, investigate failures and prevent abuse.
Where the applicable law requires a legal basis, this may be steps taken at your request before entering into a contract, performance of a contract, our legitimate interests in handling business correspondence and protecting the service, a legal obligation, or consent for the relevant optional purpose. Business contact information supplied on behalf of a company is used to handle that company’s request. Optional measurement choices are separate from submitting an inquiry.
Submitting an inquiry does not subscribe you to unrelated promotional emails. We do not make automated decisions through this website that determine whether to accept your order.
Who receives your information
Authorized staff use the information needed to handle your request. Our service providers supply hosting and email delivery and, when enabled, website measurement. We may also disclose information when required by law or reasonably necessary to establish, exercise or defend legal claims.
Our website’s own measurement-event payloads exclude personal contact details, inquiry messages and full query strings. They may include product identifiers, inquiry categories and interaction types.
- Amazon Web Services hosts this website and its CMS in the Singapore region.
- Google email services send inquiry notifications containing the contact and project information needed for our response.
- NetEase enterprise email services receive notifications at our business mailbox and support our handling of business correspondence. Authorized staff can receive a copy at a second company mailbox.
- When enabled, Google Tag Manager delivers configured measurement tags. Google Analytics or Google advertising services may receive the measurement information described in the Cookie Policy.
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International processing
We operate from China and the website server is hosted in Singapore. Email and measurement providers may process information in other countries. This means that information may be processed outside your country, where data-protection rules may differ.
Applicable transfer requirements depend on the information, its origin and the services used. Contact us for information about the transfer arrangements relevant to your request. Where the law requires, we will provide additional transfer information, obtain separate consent or put appropriate safeguards in place before the relevant processing begins. A Cookie choice or an inquiry submission is not a blanket waiver of those requirements.
How long information is kept
Inquiry and correspondence records are kept for the period needed to handle the request and any resulting business relationship, support obligations, applicable record-keeping requirements or legal claims. The appropriate period depends on whether the request leads to a quotation, order or continuing support. Records that are no longer needed should be deleted or anonymized; this website does not promise that inquiry records are automatically erased after a fixed number of days.
Operational logs are retained for service operation, security and fault investigation. Browser measurement retention is described separately in the Cookie Policy and is not the retention period for an inquiry, an email or provider-held analytics data. You can ask us about the period or criteria applicable to your information.
Your choices and privacy requests
Depending on the law that applies to you, you may ask us to give you access to, correct, delete or provide a copy of your personal information, or to restrict or stop particular processing. Where we rely on consent, you may withdraw it without affecting earlier lawful processing. You may also complain to the competent data-protection authority.
Send a request to info@eranntex.com with enough information to identify the relevant correspondence. We may request proportionate verification before disclosing personal information. We will respond within the period required by applicable law and will tell you if an exception applies.
You can browse and send a business inquiry without allowing optional analytics or advertising storage. When Google measurement is enabled in advanced mode, limited signals are still sent without those cookies, including before a choice or after rejection. The Cookie Policy explains this behavior. Withdrawing a browser choice does not identify or automatically delete a previously submitted inquiry; contact us to request that separately.
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Security and changes to this policy
Access restrictions and operational controls help protect the information we handle. No internet service can guarantee absolute security. Please report a suspected security or privacy issue to info@eranntex.com without including unnecessary sensitive information.
We may update this policy when the website or its processing changes. The date above identifies the current version. Material changes requiring a new notice or choice will be handled before the new processing is introduced.